Support

We usually answer within one or two working days.

Looking for how something works? See Vectron Help.

Reporting a problem

The quickest way is from inside the app: open Settings → Help & Support → Contact Support… Vectron prepares an email and can attach a short support report (versions, settings and recent errors; no passwords, vault contents or terminal output). You can preview the report before sending.

Please describe what you did, what you expected and what happened instead. A screenshot helps a lot.

Never send passwords, API keys or your vault file.

Reporting a security issue

If you believe you have found a security problem in Vectron or on this website, please email support@vectronlabs.app with the subject “Security issue” (the link fills it in for you). Describe what you found and how to reproduce it. We reply within 48 hours and will keep you updated until it is fixed. Please give us a reasonable time to release a fix before sharing details publicly.

Requirements

• Mac: macOS 13 Ventura or later, Apple silicon or Intel
• iPhone and iPad: iOS 18 or later
• All are coming to the App Store in October 2026
• For serial consoles on the Mac: a USB-to-serial adapter supported by macOS

Common questions

I can’t connect to devices on my network.
macOS asks for permission to reach devices on your local network. Open System Settings → Privacy & Security → Local Network and make sure Vectron is turned on.

Vectron asks me to choose my log or TFTP folder again.
Mac App Store apps can only open files and folders you have picked. If the folder was moved or renamed, choose it once more and Vectron will remember it.

I forgot my master password.
The vault is encrypted and the password cannot be recovered. If “Remember on this Mac” was on, Vectron can still unlock it on that Mac. Export your hosts and logins from there to a new file with a new password (Vault → Export…).

A VNC connection stays on “Connecting…”.
Some VNC servers accept only one viewer at a time. Close other viewers connected to the same screen and try again.

How do I cancel my subscription?
Open the App Store, click your name, then Account Settings → Subscriptions → Manage.